Claiming compensation from WestJet

WestJet is a large carrier under Canada’s APPR: $400–$1,000 per passenger for late arrivals, $900–$2,400 for denied boarding. In the CTA’s most recent published year, WestJet drew 5.1 complaints per 100 flights.

Before you claim

• Check the flight’s actual record first — arrival delay at your final destination, the aircraft’s inbound rotation, the weather. It tells you what the claim is worth and whether the airline’s stated reason survives contact with the data. The checker does it in seconds, free.
• You have 1 year from the disruption, and amounts are per passenger on the booking.

Where to submit

Channel: westjet.com/en-ca/interruptions/compensation-claims

• 1. Wait until at least 72 hours after the disruption — the form rejects earlier claims.
• 2. Enter your 6-letter reservation code, name and date of birth exactly as they appear on the booking.
• 3. Paste the claim letter into the claim details field.
• 4. Screenshot every page before you press submit.
• 5. Submit, then screenshot the confirmation too.

The traps

• · WestJet's form gives you no way to retrieve a submitted claim afterward — your screenshots are the only record you'll have.
• · WestJet's form gives you no way to retrieve a submitted claim afterward — your screenshots are the only record you'll have. Screenshot every page, including the confirmation.
• · In court filings, WestJet has raised naming technicalities: it operates as “WestJet, an Alberta Partnership,” with WestJet Airlines Ltd. as a partner. Claims documents should account for both names.

The 30-day clock, and what a denial really means

WestJet must respond within 30 days with payment or the specific reason none is owed. A denial is an opening position, not a ruling — the airline bears the burden of proving its category with evidence, and denials follow eight predictable patterns, each with a factual counter. If the refusal holds, the escalation lanes are small claims court or a CTA complaint.