Built by the denied.

Delayed.ca started the way most of its users' stories start: with an airline's denial email that didn’t survive contact with the flight’s own record.

The origin

Our founder — a Newfoundlander — was pulled off a connection that went on to leave on time, landed almost six hours late, and then watched the airline deny compensation on reasons that kept changing: first “you arrived early” (false), then an “earlier flight disruption” that the public flight-tracking record flatly contradicted — the aircraft had arrived early.

Checking that record took accounts on flight-tracking sites, archived weather data, a reading of the regulations, and hours nobody has. But it turned a form-letter denial into a claim with teeth. That process — the data pull, the rules, the letters, the escalation — is exactly what this engine automates, for $49, in minutes.

The gap we exist in

Canada’s air passenger rules are real: $400–$1,000 for late arrivals, up to $2,400 for denied boarding. But enforcement runs on passenger persistence. Roughly one in four major-airline flights runs late; denials are routine; the free regulator lane carries a backlog near 100,000 complaints with waits measured in years. When denied claims do get scrutinized, airlines are ordered to pay about half the time. The rights exist — the friction is the business model. We’re the anti-friction.

Principles

• Flat fee, never a cut. $49 once. Claim firms take 30–45% of your money; we think that’s the wrong side of the fight.
• We refuse bad sales. If the data says your claim doesn’t qualify, we say so for free and don’t sell you the kit.
• Self-help, honestly framed. We’re software, not a law firm. You confirm the facts, you sign, you file — and free routes (the CTA’s process, Air Passenger Rights’ guides) are always disclosed, because they’re real.
• Receipts over rhetoric. Every number on this site is computed from the regulations or sourced to published data.

Where we are

St. John’s, Newfoundland — the province where fog delays are a season. Questions, press, or a story to tell: info@anchorape.com.